Download Chronicles of a Quality Detective PDF/eBook
By:Dr. Shrinivas Gondhalekar & Payal Sheth
Published on 2014-07-07 by Indus Source
ISBN 9788188569007
Synopsis
Quality defects tend to be tenacious. Often they linger at a certain level, even after the most sophisticated quality management techniques have been deployed. This is usually because the root causes have not been accurately diagnosed. This book chronicles a series of eight dramatized, real-life cases, through the medium of a professor-protegee relationship, leading to a formal technique called Differential Diagnosis. This technique is unique, because it is based on |backward thinking|, while most other techniques use |forward thinking|. The real-life cases demonstrate how to overcome the difficulties of application, allowing the practitioner to transcend from knowledge to profound knowledge.
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